Frequently Asked Questions

*if you do not find your question answered please reach out*

What Insurance Do You Take?

At the present time, Chrissie is preferred providers with Aetna, Cigna, AmeriHealth, Horizon BCBS, Independence Blue Cross. Working on getting.

Are services in-person or Telehealth?

Right now, due to the pandemic, I am only providing telehealth services. Most insurances are covering telehealth services; some are adding a copay. Check with your insurance.

What happens if you do not participate with my insurance?

In the event that you carry insurance that I am considered out or network you will need to pay for your counseling session at the time of service I can provide you with a Superbill and/or itemized invoice you can submit to you policy's standards. Please call your insurance company to verity how reimbursement works under your current insurance policy I can also take payment from SA cards and credit card payments: $150 for 60 min initial, $150 for 60 min follow up, $75 for 30 min follow up

What questions should I ask when I call my insurance

Do I have nutritional counseling coverage on my insurance plan?

• If the insurance company asks for a CPT code please provide them with the following codes 97802 & 97803. If they say you do not have coverage using those codes NEXT ask them to check your coverage for the following CPT codes: 99401, 99402, 99403 and 99404.

Will my diagnosis be covered?

• It the representative asks tor a diagnosis code - please tell them the visit is coded the
ICD 10 code: Z71.3
• If they don t accept L/ 1.3 then provide them with L/ 2.4 and see it they will cover tha
diagnosis Instead on your plan
• If vou are overweicht. obese. have pre-diabetes. diabetes.hvpertension.or hiet
cholesterol vou mav want to see what vour coverage is for these diagnoses as welli
• alwavs code vour visit using preventative coding to maximize the number of visits.
you receive from your insurance carrier.

How many visits do I have per insurance year?

• Your carrier will let you know how many visits they are willing to cover. Depending or the carrier the number of visits vary from O to unlimited denending on medical need.
• Insurance year and calendar year may be different, make sure to ask.

Have I met my deductible?

• In the event you have a deductible I will not be able to initially bill your insurance company directly. Therefore payment of 5150.00 is due at the initial visit 
$75.00-5150.00 (30-60 min) is due at each follow up visit
• | will provide you will the appropriate documentation to submit to your insurance company to show receipt of the services. This will allow you to "pay down" your deductible. Once your deductible has been met and you have nutrition services on your policy. I can then directly bill your insurance company

Do I have a co-pay for nutritional counseling?

• For most insurance companies I am considered a specialist. Therefore, vour specialisti
co-pay is applicable and is pavable at the time of service. This information is often
apparent on the front of your actual insurance card. However, often because we bil your insurance with preventative counseling the co-pay is often not applicable. We generally wait for the claim to be processed to determine whether or not you have a co-pay and then charge the credit card you have on hle with us the co-pay amount.